Questions & answers
Quick answers about ordering, delivery, returns and personalized pieces. They summarise our Shipping & Returns policy and Terms of Sale, which govern if anything here differs.
Ordering and payment
You pay on our secure checkout, hosted by Hostinger, with the payment methods shown there. Card payments are processed by Stripe, and we never see or store your full card number.
Prices are in Canadian dollars. No sales tax is charged on our orders at the moment; if that changes, any tax is shown at checkout before you pay. If your card is in another currency, your card issuer may charge a conversion fee.
Yes. Email info@thewedset.com with your order number. You get a full refund if you cancel a ready-made order before we dispatch it, or a personalized order before you approve your proof.
We use it to make, ship and support your order, and share it only with the providers who help us do that, such as Hostinger, Stripe and Shippo. We don't sell personal information, and our analytics run only if you accept them. The Privacy Policy has the details.
Shipping and delivery
Across Canada, except Quebec, and to the United States: the 50 states, Washington DC and Puerto Rico. We don't ship to Quebec or other countries yet. Every order ships tracked, usually with Canada Post.
It depends on where we ship and what your parcel weighs, and you see the exact rate at checkout before you pay. Standard shipping starts at CA$20.95 (Western Canada), CA$23.95 (Ontario), CA$24.95 (Atlantic Canada), CA$33.95 (Northern Canada), CA$38.95 (United States). Express is faster and costs more.
Ready-made pieces leave our studio within 3–5 business days. Personalized pieces leave about 3 weeks after you approve your proof. Transit times for each region are in Shipping & Returns.
Your contract copy gives a supply date: the latest day we expect your order to arrive. It's 16 business days after your order for ready-made pieces, and 30 business days after proof approval for personalized ones.
Order as early as you can: we can't guarantee arrival before an event date that falls inside our delivery times. Rush production is available on selected pieces, at the price shown on the product page. If your date is close, email info@thewedset.com before you order and we'll tell you what's realistic.
No. US shipping prices include duties and customs fees, and we pay them when we ship, so nothing is charged on delivery. For US orders over CA$1,100 or 10 kg, email info@thewedset.com for a shipping quote before you order.
Email info@thewedset.com within 7 days of delivery with your order number and photos. At your choice, we'll repair or replace the piece or refund you in full, including shipping.
If your parcel hasn't arrived 10 business days after its estimated delivery date, contact us. We'll open a carrier investigation and, at your choice, send a replacement or refund you in full.
Returns
Ready-made clutches, bouquets, boutonnières and corsages can be returned under our "Before the Day" promise. Ask before your event date and within 30 days of delivery, keep the WedSet seal intact, and send the piece back unused with all its packaging.
Returns are free: we email you a prepaid label. Once we approve your return, you choose a refund of the item price within 15 days, or store credit or an exchange plus a CA$15 bonus. Original shipping isn't refunded.
Favours, personalized and made-to-order pieces once you approve your proof, items marked "Final sale", and gift cards. They are still covered if they arrive damaged or defective, or if we made a mistake.
Personalized and bespoke pieces
Add your details, such as names, dates or a monogram, on the product page. We email you a digital proof, usually within 2–3 business days. Production starts only after you approve it in writing, and your piece leaves about 3 weeks later. Approve within 3 business days to keep your supply date.
Check the names, spelling, dates and colours on your proof carefully. We fix our own mistakes free of charge, but we can't remake or refund a piece for an error in a proof you approved.
Yes. Send us a bespoke enquiry with your idea and event date. We reply with a written quote that sets out the price, timing and return terms.
Our pieces
No. Our bouquets, boutonnières, corsages and floral clutches use artificial flowers, so they don't wilt and can be kept long after the day.
Very close. Colours can look slightly different from screen to screen, and handmade pieces vary a little from one to the next.
We're online only, so there's no showroom or pickup. Every order ships tracked to the address you give at checkout.
Email info@thewedset.com, with your order number if you have one. Need our information in another format? Email us and we'll send it.