Shipping & Returns

Last updated: 9 October 2026 · Policy version 2026-10-09

Where and how we ship

We ship to the delivery address you enter at checkout:

  • Across Canada, except Quebec.
  • To the United States.
  • Not yet to Quebec or outside Canada and the US.

We ship with Canada Post (or UPS where noted), using tracked service. Labels are created through our shipping partner, Shippo. Express delivery is available at checkout.

Timing and your supply date

  • Ready-made pieces (clutches, keepsake bouquets, stocked décor) leave our studio within 3–5 business days.
  • Personalised and made-to-order pieces (favours, place cards, stationery, monogrammed items) ship about 3 weeks after you approve your proof. Rush production is available on selected items at the price shown on the product page.
  • Transit after dispatch usually takes:
    • 2–7 business days within Canada (Express: 1–3);
    • 4–7 business days to the US.

Your supply date appears in the contract copy we email you. It's the latest date we expect your order to be delivered.

  • Ready-made orders: your supply date is no later than 14 business days after your order (Canada) or 15 business days (US).
  • Personalised pieces: your supply date is no later than 25 business days after you approve your proof. It assumes you approve your proof within 3 business days of receiving it. If you approve later, we'll email you a new supply date.
  • If we'll miss a date: if we can't dispatch by the date we gave you, we'll email you before that date with a new date. You can then cancel for a full refund, which we issue within 5 business days.

Order early. We can't guarantee arrival before an event date that falls inside these timeframes. Carrier, weather and customs delays are outside our control, but we'll help you track your order. This doesn't affect your cancellation rights if we deliver late.

Shipping rates

  • Canada (except Quebec): Standard C$9.95 · Free on orders of C$175 or more · Express C$16.95
  • United States: Standard C$14.95 (duties prepaid) · Free on orders of C$200 or more · Express C$28.95

The rate for your order is shown at checkout before you pay.

Prices, duties and taxes

  • Currency: prices are in Canadian dollars.
  • Canadian taxes: GST/HST and PST are calculated at checkout.
  • US orders: we ship with US duties and customs fees prepaid, so nothing is charged on delivery. Handmade Canadian pieces usually qualify for duty-free entry under CUSMA.
  • Currency conversion: your card issuer may charge a conversion fee.

Damaged, defective or wrong items

We check and photograph every piece, with its seal numbers, before it leaves the studio.

If something arrives damaged, defective or isn't what you ordered:

  1. Email info@thewedset.com within 7 days of delivery with your order number and photos. This lets us claim from the carrier quickly.
  2. We'll fix it at your choice: repair, replacement or a full refund, including shipping.

If you find a defect later, contact us anyway: your legal rights still apply. This covers personalised and final-sale pieces too.

Lost parcels

If your parcel hasn't arrived 10 business days after its estimated delivery date:

  1. Contact us. We'll open a carrier investigation.
  2. At your choice, we'll send a replacement or refund you in full.

You don't have to wait for the carrier's decision to use your cancellation rights. We're responsible for your order until it's delivered to the address you gave us.

Cancelling before dispatch

  • Ready-made orders: you can cancel for a full refund any time before we dispatch them. Email info@thewedset.com.
  • Personalised orders: you can cancel for a full refund any time before you approve your proof.

Returns: our "Before the Day" promise

Our pieces are made for your celebration. To keep every piece new for the next couple, ready-made clutches, keepsake bouquets and stocked décor can be returned only if all of these are true:

  1. You ask before your event date. That's the event date you entered at checkout. The request must also be no later than 30 days after delivery. If you didn't give us an event date, the limit is simply 30 days after delivery. Once your event date has passed, the piece can't be returned.
  2. The WedSet seal is intact. Every clutch and bouquet ships with two numbered WedSet seals: one attached to the strap ring, hinge or stem, and one on its box. We record both numbers before dispatch. You're welcome to look at your piece and try it with the seal attached. A removed, cut or replaced seal means the piece can't be returned.
  3. It's unused and complete. The piece must show no wear, marks, perfume, make-up, confetti, wax, stains or odours. It must come back with its original box, dust bag, card and packaging.

How to return:

  1. Email info@thewedset.com with your order number and event date, before your event.
  2. Returns are free. We send you a prepaid label.
  3. We inspect and photograph every return within 3 business days of receiving it and email you the result.
  4. If approved, you choose:
    • a refund of the item price and taxes to your original payment method, within 15 days of approval. Original shipping charges aren't refunded; or
    • an exchange or store credit for the full amount plus a C$15 bonus.
  5. If a return doesn't qualify, we email you the photos and explain why, then send the piece back to you at our cost.

We review orders with repeated returns. Where a pattern suggests pieces are being used and returned, we may decline future returns.

Always final sale:

  • personalised, monogrammed, custom-coloured or made-to-order pieces, once you approve your proof;
  • favours and stationery once produced;
  • items marked "Final sale";
  • gift cards.

Final-sale pieces are still covered for damage, defects and our own errors.

Personalised orders and proofs

  1. We email you a digital proof, usually within 2–3 business days.
  2. Production starts only after you approve it in writing.
  3. Check it carefully: names, spelling, dates and colours.

We fix our own mistakes free of charge. We can't remake or refund pieces for errors in a proof you approved.

Sell-Back and Carry & Return: coming soon

We are preparing Sell-Back and Carry & Return. Both are coming soon, and we will publish how they work here when they launch.

Gift cards and store credit

  • No expiry, no fees: they never expire, and we don't charge fees to buy, hold or use them.
  • How to use them: at thewedset.com checkout. Any unused balance stays on the card.
  • Cash: they can't be exchanged for cash, except where the law requires it.
  • Balance: email info@thewedset.com to check yours.
  • Keep your code safe: treat it like cash. We can't replace a code someone else has already used.
  • The C$15 bonus is added once per approved return, only when you choose store credit or an exchange. It becomes part of the credit and never expires.

Your cancellation rights under BC law

These rights are in addition to our returns policy, and nothing in our policies limits them. To cancel, email info@thewedset.com or write to 231 Ellesmere Avenue, Burnaby, BC V5B 3S8.

You can cancel in any of these cases:

  • Late delivery. Your order hasn't been delivered within 30 days after the supply date in your contract copy. You can cancel at any time before it's delivered. If no supply date was given, you can cancel at any time before delivery once 30 days have passed since you ordered.
  • No contract copy. We didn't email you a copy of your contract within 15 days of your order. You can cancel within 30 days of ordering.
  • Missing or different information. Your contract is missing information the law requires, or doesn't match what we showed you before you paid. You can cancel within 7 days after you receive your copy.

If you cancel:

  1. We email you return instructions within 15 days and pay reasonable return costs.
  2. Please send the goods back unused and in the condition you received them.
  3. We refund everything you paid, including shipping and taxes, to your original payment method. The refund is made within 15 days after you cancel, or, if you received goods, within 15 days after you send them back.

If you paid by credit card and we don't refund on time, you can ask your card issuer to reverse the charge.

Questions and complaints

Contact info@thewedset.com. If we can't resolve a complaint, you can contact Consumer Protection BC at consumerprotectionbc.ca.

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